Member Spotlight: Brad Singley
Today, we are excited to introduce you to Brad!
Brad is a newly minted New Yorker and a Customer Success Specialist at TINT. You can tweet him at @bradfordsingley, or just say hi to him if you see him Croissant-ing around town.
In a Tweet-sized explanation, what is TINT? Also, what is your role there?
TINT allows you to collect, curate, and display user-generated content. As part of the customer success team, I provide strategy (to both the team and my clients), manage annual recurring revenue for 150+ accounts and facilitate a product feedback loop.
What is something that you often see people doing wrong when it comes to customer success?
When it comes to customer success or account management, I believe the customer and rep relation is something that is built over time. First, you need to start with a good onboarding foundation, then create a customer feedback cycle with your clients to help them hit their goals and create new ones.
What was it like relocating to NYC and remote working?
It's definitely an adjustment -- moving to a new city and working autonomously can honestly be lonely. However, looking back, the adjustment is temporary. What you need to do is manage for the inputs and expect the outputs. My inputs are: setting a schedule, establishing success metrics, making myself available/ accountable to my team and avoiding distractions. I believe that these inputs, after the adjustment period, will allow me to have the output of doing as good or better work than I was doing before transitioning to remote in NYC.
What is your favorite workspace on Croissant and why? If you can’t choose just one, feel free to list a couple!
- Fueled Collective: This is the first Croissant location I worked out of, so it will always be one of my favorites. Fueled has great snacks and is right in the heart of SoHo... really couldn’t ask for more
- Voyager: This is the most welcoming co-working space I’ve ever been to. Because of the fluidity of remote workers, I’d understand if they didn’t make a huge effort to be super outgoing; however, every time I’m there if it’s 10 seconds or 10 minutes the Voyager staff will always make a genuine effort to be warm and welcoming.
What non work-related topic can you talk forever and ever about?
Storytelling. I’ve been doing more reading in 2017 and whether it’s entrepreneurship, music, art or sports what I find most enjoyable is the story. Everyone has a story to tell and since I’ve moved to NYC I’m trying to learn more about all the stories around me.